fry9 Privacy Policy – How We Protect Your Data

1 Who We Are

fry9 is an online gaming platform providing slots, live casino, cricket betting markets and sports coverage to adult players in Pakistan. When this policy refers to "fry9", "we", "us" or "the platform", it means the fry9 service and the team behind it.

fry9 acts as the data controller for personal information collected through the website and mobile app. This means fry9 determines the purposes for which your data is collected and the means by which it is processed. If you have questions about how your data is handled, the contact details are in Section 13.

2 Data We Collect

fry9 collects personal data in two ways — information you provide directly and information collected automatically during your use of the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification).
• Email address and mobile phone number.
• CNIC number or other identity document details when identity verification is requested.
• Payment details including JazzCash account number, Easypaisa number, Raast ID or bank account information used for deposits and withdrawals.
• Any information included in messages sent to fry9 support.

Information collected automatically:

• Device type, operating system version and browser type.
• IP address and approximate location derived from IP.
• Session activity including pages visited, games played, bets placed and time spent on the platform.
• App version and device identifiers when the fry9 app is used.
• Cookie data — see Section 7 for full details.

fry9 does not collect sensitive personal categories of data such as health information, religious beliefs or political opinions.

3 Why We Collect It

Every piece of data collected by fry9 is collected for a specific, defined purpose. The table below sets out the main purposes:

fry9 does not use your data for purposes beyond those listed above without notifying you first.

4 Legal Basis for Processing

fry9 processes your personal data on the following legal bases:

• Contract performance: Processing your name, date of birth, payment details and account information is necessary to provide the fry9 service you have signed up for. Without this data, we cannot operate your account.
• Legitimate interests: Fraud detection, security monitoring and platform analytics are carried out on the basis of fry9's legitimate interest in operating a safe and fair platform. This interest is balanced against your right to privacy and does not override it.
• Legal obligation: Identity verification and record-keeping may be required to comply with applicable obligations around anti-money laundering and responsible gaming.
• Consent: Where fry9 sends you promotional communications by email or SMS, this is done only where you have opted in. You can withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

5 Payment Data

fry9 supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer and payment cards. When you make a deposit or request a withdrawal, payment data is shared with the relevant payment provider to complete the transaction.

fry9 does not store full payment card numbers or mobile wallet PINs on its own servers. Payment processing is handled by the payment provider directly. fry9 retains only the reference information necessary to match a transaction to your account — for example, the last four digits of a card or the registered mobile number linked to your JazzCash or Easypaisa account.

Transaction history associated with your account is retained for the period described in Section 8. You may request a statement of your deposit and withdrawal history by contacting fry9 support.

6 Who We Share Data With

fry9 does not sell personal data. Data is shared with third parties only where necessary to operate the platform, and only with parties that are bound by appropriate data protection obligations. The categories of third parties that may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the payment details necessary to process your transactions.
• Identity verification providers: Where fry9 requests identity documents, a verification service may process those documents to confirm authenticity.
• Game content providers: Third-party game studios whose games are available on fry9 may receive session data relating to gameplay within their titles, used for game integrity and RTP compliance.
• Fraud and security services: fry9 uses third-party tools to detect fraudulent activity, bot usage and account compromise attempts. These tools may process device and behavioural data.
• Customer support platforms: Support ticket and live chat data may be processed by the platform used to deliver customer support.

All third parties used by fry9 are required to handle your data securely and to use it only for the purpose for which it was shared. fry9 does not permit third parties to use your data for their own marketing or commercial purposes.

7 Cookies and Tracking

fry9 uses cookies and similar technologies on the website and app. Cookies are small files stored on your device that help the platform remember your session, preferences and activity. The types of cookies used by fry9 are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you are active. Disabling essential cookies will prevent fry9 from working correctly.
• Functional cookies: Remember your preferences such as language settings, last visited game category and display options.
• Analytics cookies: Used to understand how players use the platform — which pages are most visited, where players drop off and how different features perform. This data is aggregated and not used to identify individuals.
• Security cookies: Help detect and prevent fraudulent sessions and suspicious login attempts.

fry9 does not use advertising or retargeting cookies that track you across other websites. You can manage cookie preferences through your browser settings. Note that disabling functional or analytics cookies will not prevent you from using fry9, but may affect some features.

8 Data Retention

fry9 retains personal data only for as long as it is needed for the purposes described in this policy, or for as long as required by applicable obligations. The general retention periods are:

• Account data: Retained for the lifetime of the account and for a period after account closure to allow for any outstanding dispute resolution or compliance requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents: Retained for the duration of the account relationship and for a reasonable period after closure.
• Support communications: Retained for up to two years after the support case is closed.
• Session and analytics data: Retained in aggregated form for platform improvement purposes. Individual session logs are not retained indefinitely.

When data is no longer required and retention obligations have been met, fry9 securely deletes or anonymises it.

9 Your Rights

As a fry9 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting fry9 support:

11 Security Measures

fry9 takes the security of your personal data seriously and applies technical and organisational measures to protect it. These include:

• SSL/TLS encryption for all data transmitted between your device and fry9 servers.
• Encryption of personal data stored in fry9 databases.
• Access controls ensuring that only authorised team members can access personal data, and only the data relevant to their role.
• Regular security reviews of systems that handle personal data.
• Two-factor authentication options available for player accounts to reduce the risk of unauthorised access.
• Automated monitoring for unusual account activity, including login attempts from unrecognised devices or locations.

While fry9 applies robust security measures, no online platform can guarantee absolute security. Players are encouraged to use a strong, unique password for their fry9 account and to enable two-factor authentication where available. Do not reuse passwords from other platforms.

12 Changes to This Policy

fry9 may update this Privacy Policy from time to time as the platform evolves, payment methods change or operational requirements shift. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

If changes are significant — meaning they materially affect how your data is used or your rights as a player — fry9 will make reasonable efforts to notify active players via their registered email address or through a notice within the platform. It is, however, your responsibility to review this page periodically.

Continuing to use fry9 after an updated Privacy Policy has been published means you accept the updated policy. If you do not agree with changes to the policy, you should stop using the platform and contact support to arrange account closure and data deletion.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or have a concern about how your personal information has been handled, please get in touch with the fry9 team.

The fastest way to reach us is through live chat, available within the platform at all hours. For written queries related to data and privacy, you can also contact us by email. When writing about a data matter, please include your registered username and a clear description of your request so the team can assist you efficiently.

fry9 takes privacy queries seriously. If you feel your concern has not been addressed adequately after contacting support, you may request escalation to a senior member of the team by replying to your original support thread.